Support
Most issues are solved by the answers below — otherwise, email us.
My QR code will not scan
The QR code must be scanned from a different screen than the phone you are installing on. Open your delivery email on a laptop or another device, or take a screenshot and use "Open Photo" (iOS 17+) / manual entry with the activation code shown on your order page.
The eSIM installed but I have no data
Check three things: the eSIM line is turned on, data roaming is enabled for the eSIM line (not your home SIM), and the eSIM is selected as your mobile-data line. It can take a few minutes to register on a local network after landing — toggling airplane mode often helps.
Can I use my eSIM on another phone?
No. An eSIM profile can only be installed once, on one device. If you deleted it or changed phones, contact support and we will see what the carrier partner can do.
How do I check my remaining data?
Your phone tracks usage per line under cellular/mobile-data settings. Note the plan stops when you reach the data cap or the validity period ends, whichever comes first.
I bought the wrong plan
If the eSIM has not been installed or activated, contact us and we can usually swap or refund it. See the refund policy for details.