Refund Policy
Template text — review and adapt before going live.
This page is boilerplate provided as a starting point. Align it with your wholesale provider’s actual refund terms before launch.
Eligible for a refund
- The eSIM could not be delivered or provisioned after purchase.
- The eSIM has not been installed on any device and you request a refund within 30 days of purchase.
- A verified technical fault on the carrier side prevented the eSIM from ever connecting, and support could not resolve it.
Not eligible
- The eSIM was installed and/or has consumed data.
- Your device turned out to be eSIM-incompatible or carrier-locked (please check before buying).
- The plan’s validity period has expired.
- Slow speeds or coverage gaps in specific areas, where the carrier network was otherwise available.
How to request one
Email support@example.com with your order ID. Approved refunds are returned to the original payment method, typically within 5–10 business days.